Every touch point in this layered, multi-channel campaign, consisted of simple, crafted human moments that would make it’s ultra high net worth guests want to have those experiences for themselves. If we are speaking to a time-starved audience where every second of the day is scheduled, our minimalist and transporting approach instantly became a surrogate for the space and openness of the Four Seasons experience.When life feels perfect.
The Four Seasons brand was getting competition from an increasing number of high-end luxury hotels in every region of the world. The brand needed continued brand appropriate and ownable differentiation in the cluttered competitive set.
We uncovered a universally unique insight among luxury consumers. The need for time. For the super high-end luxury segment, time is the ultimate currency. Time spent with loved ones, where all day-to-day stress is removed, experiencing authentic regional experiences is therefore the ultimate luxury. The Four Seasons brand reassures that everything will be exactly right and with local flavor no matter where you go in the world. It’s in this fundamental truth that we grounded our “When life feels perfect” campaign.
As brand stewards for The Four Seasons, we developed global strategies and campaigns and we also helped them in their transition to become the world’s first luxury hotel brand to fully embrace and utilize social media.
Throughout the duration of the campaign the brand enjoyed double REV PAR over many competitors and the campaign continued to endear the brand to its loyal fans.